1. Introduction

Welcome to The Q Lab. Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website (https://theqlab.ae/), visit our cafe and roastery, or engage with our advertisements (including on Facebook and other platforms).

By using our website, submitting your information, or engaging with our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information from you:

Personal Identifiable Information (PII): Name, email address, phone number, and other details you provide when signing up for newsletters, promotions, or purchases.

Transaction Data: Payment details and purchase history when you place orders.

Technical Data: IP address, browser type, device information, and cookies when you visit our website.

Marketing Data: Preferences and engagement with our ads and promotional content.

3. How We Use Your Information

We use the collected information for the following purposes:

To process orders and provide our services.

To improve user experience on our website.

To send promotional offers, newsletters, and marketing campaigns.

To analyze trends, traffic, and user interactions.

To comply with legal obligations.

Facebook and Ad Data: If you submit your information via Facebook ads, it will be used in accordance with this policy to communicate offers, updates, and promotions related to The Q Lab.

4. How We Share Your Information

We do not sell or rent your personal information. However, we may share it with:

Service Providers: Third-party vendors that assist in payment processing, marketing, and analytics.

Legal Authorities: If required by law to comply with regulations.

Your information may also be processed by Facebook and other social platforms as per their Data Policy.

5. Cookies and Tracking Technologies

We use cookies and tracking tools to enhance user experience, monitor website traffic, and optimize ads. You can adjust your cookie preferences via your browser settings.

6. Your Rights and Choices

You have the right to:

Access, update, or delete your personal data.

Opt out of marketing emails by clicking the unsubscribe link.

Request data deletion by contacting us.

To exercise these rights, email us at info@theqlab.ae.

7. Security Measures

We implement security safeguards to protect your information but cannot guarantee complete security due to the nature of digital communications.

8. Contact Information

For any questions regarding this Privacy Policy, you can contact us at:

Email: info@theqlab.ae
Address: 118 Al Hadiga Rd - Al Safa - Al Safa 1 - Dubai
Phone: +971 4 266 0747

By using our website and engaging with our ads, you consent to this Privacy Policy. We reserve the right to update it as needed.